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10 Public Speaking Tips For Making Eye Contact

Posted on October 22, 2012 Written by admin 3 Comments

Eye contact is one of the most powerful tools you have to build connection with your audience.  However, far too many speakers squander the opportunity by looking back at a screen, up toward the ceiling, or down at the floor.

Here are 10 simple public speaking tips that will make you a master of eye contact.

Tip 1: Before you speak, pause and connect with distinct listeners

I recently watched Douglas Wilson’s runner up speech in the 2006 Toastmasters World Championship of Public Speaking.  After being introduced, Mr. Wilson strode across the stage, stopped, and shook the hand of the emcee.  He then took a few steps to his starting position on the stage.  Once he squared his body, he silently and deliberately turned his head to the left side of the audience, then to the middle, and finally to the right.  Rather than scanning, he paused with each turn of his head.

Mr. Wilson’s dramatic pause gave him time to connect with his audience and to build anticipation for his speech.  The only change I would recommend is to go left-right-middle or right-left-middle so that your head movement ends in the position where you wish to begin your speech.

Tip 2: Pick the person you are going to speak to at the start of your presentation

Even experienced speakers have a tendency to let their eyes dart around the room for the first 30 seconds of their talk.  This behavior is instinctual;  when our early ancestors stood in an open field, they needed to quickly size up their surroundings to keep from being eaten by a sabre-toothed tiger.

Though the tigers are gone, the defense mechanism is alive and well and must be intentionally overridden.  Expert speakers pick the particular person they are going to speak to at the start of their speech.  This person is generally in the center-middle of the audience.

Tip 3: Maintain eye contact with individuals for 3 to 5 seconds

There is one sure fire cure for looking up or looking down when speaking.  The fix is to make eye contact with individuals for 3 to 5 seconds.  This is the same practice you naturally follow when engaging in normal one-on-one conversation.  Any longer and you make the other person feel uncomfortable.  Any shorter and you look less than trustworthy.

Should you count one-two-three, one-two-three when speaking?  No, that is of course impossible.  Instead, it turns out that 3 to 5 seconds is the duration of a full sentence or a thought.  Make it a practice to engage in eye contact with a new individual only between sentences.

Tip 4: Square your body with the person you are making eye contact with

Imagine that you and another person were standing and having a conversation.  How awkward would it be if were positioned sideways and talking to them with your head turned?  So, why would anyone do that during a presentation?  Beats me, but plenty do.

Tip 5: Move toward the person you are making eye contact with

In one-on-one conversation, you tend to stand closer to people you care about.  You can apply this same principle to build rapport with your audience by moving toward the person you are making eye contact with.

Tip 6: Make eye contact in a random pattern

Occasionally, when I run public speaking seminars, people take my “make eye contact with everyone in the room” advice very literally and start shooting ducks in a row.  Instead of engaging your audience sequentially, make eye contact with people in your audience in a more or less random pattern.

Tip 7: While reenacting a story, maintain eye contact with the other characters in the scene

This is another best practice that I observed in Douglas Wilson’s award winning speech.  At the beginning of his speech, he tells a story from his childhood about falling out of an oak tree.  He fortunately caught his leg on a branch and was rescued by his nearby father.  Taking one knee, he acts out both his younger self and his father.

Playing his father, he looks down and to the right and says “I thought I had lost you.  I love you son.”  Changing character, he turns his head up and to the left and says “I love you too, dad.”  During the story, Mr. Wilson never breaks character. In the course of reenacting a story, maintain consistent eye contact with the other characters in the scene.

Tip 8: Strive to make eye contact with every individual in the room

Spread the love by trying to talk to every individual in your audience.  With very large audiences, you should focus on the person in the middle of the section you want to engage. By focusing on that person, everyone in a reasonable radius will actually feel that you talking to them.  Don’t believe me?  Remember when you thought a teacher called on you in class only to discover she was calling on the person next to you?

Tip 9: Make eye contact, not ‘eyes contact’

When making eye contact, you should strive to look a person in a single pupil.  Though I have not seen scientific proof, some speaking coaches recommend looking a person in the left pupil when making an emotional plea and looking them in the right pupil when making a logical argument.  The rationale is that the right side of the brain controls emotions but processes images from the left eye, and vice versa.

Tip 10: Know when to break the eye contact rules

Like all good rules, the preceding nine were meant to be broken.  We already learned that maintaining eye contact with your audience is actually destructive when inhabiting the characters within a story.  Similarly, it is acceptable and desirable to close your eyes when reminiscing. You might choose to look up with calling upon a higher power.

Try it out!

Here is a great exercise to test out the three second eye contact rule from Tip #3.  If you are in Toastmasters, ask your audience to raise their hands at the start of your Table Topic.  Ask individuals to lower their hand only after you have maintained three full seconds of eye contact.  If you disengage, the clock starts over. Have fun!

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8 Tactics For Using Charismatic Language

Posted on October 22, 2012 Written by admin Leave a Comment

Charisma is rooted in language, values, and emotional expressiveness.  So says John Antonakis, Marika Fenley, and Sue Liechti in their excellent June 2012 Harvard Business Review article entitled “Learning Charisma: Transform yourself into the person others want to follow“.

The authors further define charisma as “the ability to communicate a clear, visionary, and inspirational message that captivates and motivates an audience.”  That definition pretty much sums up what every public speaker strives to attain.

This article details twelve key charismatic leadership tactics and another five bonus techniques.  Filtered and shaped through my lens, here are the ones that should resonate with you as an amateur or a professional speaker.

Tactic 1: Use metaphors, similes, and analogies

I am a gigantic fan of speakers that employ a master metaphor in their talks.  The subtext of my last comment is that you must be careful not to go overboard in the use of metaphor.  Pick one metaphor and hit it from different angles over the course of your speech.  Such metaphors are far more powerful when they draw on language with multiple meanings.  Perhaps the best example I can think of is Lance Miller’s “The Ultimate Question” speech that won him the 2005 Toastmasters World Championship of Public Speaking.  In that speech, he uses parking lot validation as a metaphor for emotional validation.  You can turn any object, action, or concept into a metaphor by thinking about how it can represent your core theme.

Tactic 2: Tell stories

Storytelling has been dusted off, polished, and reintroduced as the hottest new thing in marketing, public speaking, and personal branding.  Experts like Michael Margolis from Get Storied are at the forefront of this revolution.  You can get his Storytelling Manifesto free here.  Charismatic speakers start with story to develop immediate connection with their audience.

Tactic 3: Frame using contrast

Pairs of contrasting words or phrases readily ignite emotion and interest.  These are easy to construct.  For example, it is not what you say, it is how you say it.  You should lead with the negative half of the contrasting pair.  The negative part frames a problem that triggers your listener to go into seeking mode.  The positive half then provides an immediate and satisfying answer.  Remember that pairs can often be turned around.  It would be just as easy to the opposing position – it is not how you say it, it is what you say.

Tactic 4: Ask rhetorical questions

Thoughtful questions followed by healthy pauses are one of the most effective ways to engage your audience in conversation.  Just today I listened to a woman deliver her first Toastmasters speech.  She asked “What would you do if you were not afraid?”

Tactic 5: Follow the rule of 3

The aforementioned neophyte speaker added: “What would you do if you are not afraid to fail?  What would you do if you were not afraid to lose your job?  What would you do if you were not afraid to die?”  Though this speaker had never heard of the rule of three, it is innate in all of us and she demonstrated the principle brilliantly.

Tactic 6: Express moral conviction

The secret to expressing moral conviction is to focus your inspirational message on a single eternal truth or virtue.  These include the seven Catholic virtues of: prudence, temperance, justice, courage, faith, hope, and charity.  There are many others with a partial list including: authenticity, tranquility, compassion, passion, and citizenship.

Tactic 7: Embrace repetition

Repetition is to speaking what bold, underline, highlight, and exclamation point are to writing.  At minimum, you should craft a short catchphrase that encapsulates your key theme and repeat it strategically during your introduction, at some point in the body, and during your conclusion.  Among my all time favorites is Simon Sinek’s “Start With Why.”  Those three words tell you unambiguously what to do to be a great leader or a great company.

Tactic 8: Bring humor

Too many people make the mistake of associating authority and charisma with seriousness.  That could not be further than the truth.  When you make someone laugh, you connect with them.  Even serious speeches need humor to break the tension.  The three most effective forms of humor are self-deprecation, over/under exaggerated reality, and challenges to authority.

Try it out!

The authors give sage advice on how you can apply charismatic leadership techniques without being overwhelmed or demoralized along the journey.  I will leave you with their words: “The goal isn’t to employ all the tactics in every conversation but to use a balanced combination.  With time and practice, they will start to come out on the fly.”

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3 Questions To Prompt Stories Worth Telling

Posted on October 22, 2012 Written by admin Leave a Comment

Every idea worth spreading must be packaged in a story worth telling.

So, it is no surprise that the question I most frequently get from TED speakers that I coach and from the people that have read my book “How To Deliver A TED Talk” is ‘Which story should I tell?’

At any given time, people are either suffering from story-block or from story-overload.  Those who are blocked feel their lives are ordinary and that they have not had dramatic experiences.  On deeper reflection, you will realize that is nonsense.  You and I and everyone around us experiences at least one epiphany per day in our amazing lives.  When you tune in to your emotions moment by moment, you will see hundreds of stories dancing all around you.  That degree of sensitivity leads you to story-overload.  You know you have contracted that condition when your try to squeeze a lifetime of insights into an 18 minute TED talk.

The panacea for both conditions is to find one story with one central theme that is deeply personal.  Here are three storytelling prompts that offer an instant cure:

Prompt 1: One Lesson

If you could go back in time and give yourself one lesson, what would it be?  A safe, but still impactful, approach is to give this lesson to your professional self.  You probably have a bunch of lessons but will need to pick just one.  Here is one of mine.  At the beginning of my professional life, I believed that the sign of true success was to be so amazing at my job that my manager would leave me alone.  For an entire decade I lived in this state of ignorance until a great manager opened my eyes to the power of seeking and accepting continuous feedback.  Ever since then, I have wished I had a time machine to give my younger self a swift kick in the head.

However, the more powerful approach is sharing a lesson with your younger personal self.  Some people I mention this to come up with a warning that would have prevented a single catastrophic event.  I do not recommend that sort of lesson for a few reasons.  Though you will connect with your audience by showing vulnerability, you will just leave your audience feeling bad for what happened to you.  They will not be able to help you and they will not be able to relate your warning to their own lives – which is the of this whole thing anyway.  Instead, focus on an eternal truth.  Mine is “the journey is the reward.”  Though that is not a novel concept, the magic is in sharing the story of how I felt before I embraced it, the experience of the exact moment I grasped its meaning, and the explanation of what my life has been like after my discovery.

Prompt 2: Defining Moment

What was THE defining moment that most dramatically changed the course of your life?  Though this could be a moment of great triumph or joy, the most powerful stories come from loss, pain, terror, or failure.  Again, you can play it safe with professional stories or you can go deep with personal ones.  If you are giving a humorous speech, then you can choose your most embarrassing moment for your defining moment.

If you go dark and personal, remember that you need to provide relief by bringing your audience back toward light and hope.   At the 2012 Toastmasters World Championship of Public Speaking, one of the speakers shared an unrelentingly terrifying story of domestic violence.   The story deeply affected everyone in the room and it clearly continues to weigh on my mind.  Just as with many TED talks, the objective of that competition was to share an inspiring story.  More importantly, the audience was expecting to be motivated by every speech.  Though the speaker had a story that needed to be told, a story with no happy ending, she should have chosen a different venue to tell it.

To make a good story great, frame the defining moment as a moment of choice.  Choices between good and evil are too easy and too obvious.  Instead, present choices between two goods, or better, between two evils.  To add even more suspense, share how you ignored the choice for a while as your situation got even more complicated.

Prompt 3: Overcoming Weakness

What early weakness led you to find your passion? Many people develop their greatest strength fueled by the anxiety of hiding or compensating for an early perceived weakness.  Most great speakers started out terrified of public speaking.  Many great achievers rallied after being told by an authority figure that they would never amount to anything.  I did not read my first book cover to cover until I was 15 years old and evolved into a voracious reader and writer.   (A belated thank you to Clifton Keith Hillegass, the founder of CliffsNotes, for getting me through middle school.)

Try It Out!

Use one of these three storytelling prompt, the one that resonates most deeply with you, to find your story worth spreading.  No matter which you choose, I strongly encourage you to add a mentor into your story that gives you, a normal mortal otherwise equal to your audience, the special recipe to be extraordinary.

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3 Heroes Of Master Storyteller Joseph Campbell

Posted on October 22, 2012 Written by admin Leave a Comment

In the first episode of the 1988 PBS series “Joseph Campbell and the Power of Myth with Bill Moyers”, Campbell outlines the three types of heroes that you should work into your stories.  Joseph Campbell is the father of modern storytelling having taught and studied the subject for at least 60 years.  In Malcolm Gladwell’s lingo, that makes him an ‘Outlier’ six times over.

Before I outline the three, I would like to share a paraphrased version of Campbell’s definition of a hero: ‘A Hero is someone who has achieved or experienced something beyond the range of the ordinary, often through self-sacrifice, that is bigger than themselves.’

Type I:  The Intentional Hero

The intentional hero is type you most likely imagine when you think of story.  This hero sets off on a quest to achieve a specific goal.  In the process of attaining the goal, the hero often undergoes a psychological or spiritual transformation that is far more significant than their physical experience.

Type II: The Reluctant Hero (or Forced Hero)

The reluctant hero is forced against his will into a journey.  The example that Campbell uses is a soldier drafted into a war.  A milder example, repeated frequently in modern cinema, is a child forced into a cross-country road trip with her parents.

Type III:  The Accidental Hero (or Serendipitous Hero)

The accidental hero is the middle ground between the intentional hero and the reluctant hero.  Using her own free will, the accidental hero falls into an unexpected journey.  In ancient stories, this was represented by a person following a magical animal into the forest.  The movie “The Hangover” represents a more modern, comical version of this archetype with characters who start out seeking fun but quickly themselves in a far more dramatic adventure.

Try It Out!

To engage your audience, you must tell stories that are vivid, emotional, and personal.  Most stories have three acts which Campbell describes as Departure, Fulfillment, and Return.  Departure (Act I) takes the main character from their ordinary life through an ignored call-to-adventure and into an inciting incident.  The inciting incident leave the hero with no choice but to pursue their quest.   Fulfillment (Act II) takes the main character from the inciting incident to the climax.  Along the way, the hero has a series of paired trials and revelations that escalate in intensity.  During the Return (Act III), the hero shares what she has learned with her disciples and settles into a new, often better, life.

Tell a story in your next speech.  Better yet, start with story.  Just remember to include a mentor that gives your hero the physical or psychological magic they need to succeed.  Every Luke Skywalker needs an Obi-Wan Kenobi and a Yoda.

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3 Best Ways To Start Your Speech

Posted on October 22, 2012 Written by admin 13 Comments

Of the countless ways to begin your speech, I am going to detail the three types of openings that the most compelling TED speakers use to engage their audiences.  Remember that the first ten or twenty seconds of your speech is the peak of your audience’s engagement level.  It is not going to get any better as one by one your listeners will get distracted by their mental grocery lists or the next day’s outfit.  Hook them fast with benefits by giving them an implicit or explicit reason to pay close attention.

Opening #1: The Personal Story

The most consistently successful opening is the personal story.  Here is what you need to know.  First, your personal story should really be personal.  Tell your own story and share your observations.  It is a good idea to make others the heroes in your stories.  Second, make sure your story is directly relevant to your core message.  If your goal is to inspire people to volunteer their time to feed the homeless, a cute story about how your dog can bark ‘I love you’ just does not belong.  Third, fourth, and fifth, make your story highly emotional, highly sensory, and rich in dialogue.  The story should be so specific that your audience is able to relive it with you. And sixth, start your story somewhere in the middle so that you immediate prompt your audience to wonder who, what, where, whey, why, or how.

In his TEDTalk, author and success expert Richard St. John demonstrated the power of using a personal story for his opening:

This is really a two hour presentation I give to high school students, cut down to three minutes. And it all started one day on a plane, on my way to TED, seven years ago. And in the seat next to me was a high school student, a teenager, and she came from a really poor family. And she wanted to make something of her life, and she asked me a simple little question. She said, “What leads to success?” And I felt really badly, because I couldn’t give her a good answer. So I get off the plane, and I come to TED. And I think, jeez, I’m in the middle of a room of successful people! So why don’t I ask them what helped them succeed, and pass it on to kids?

Did you visualize yourself on the plane?  Did you turn your head and eavesdrop when the teenage girl, who came from a poor family, asked Richard for the secret of success?  Could you feel Richard’s disappointment about not having a good answer and his zeal to be ready to help kids in the future?  Moreover, and more selfishly, are you now intensely curious what Richard St. John found to be the key to success?  To find out, you will have to watch his talk on TED.com; I cannot spoil all the fun.  But, at least you now know Richard’s secret to capturing his audience with a personal story opening.

Opening #2: The Powerful Question

If you go the powerful question route, I recommend that you use “why” questions and “how” questions.  “Why” questions are by far the most enticing since they tap into our natural curiosity to understand the world around us.  Once we know why things happen, then we want to know how to make good things happen and how to prevent bad things from happening.  If the “why” is implied or well understood, then you can open with a “how” question.

Simon Sinek demonstrated the most effective powerful question opening of any TEDTalk that I have encountered.  Here is how he began a talk that ultimately provided people with a how-to framework for being an inspiring leader or an effective corporation:

How do you explain when things don’t go as we assume? Or better, how do you explain when others are able to achieve things that seem to defy all of the assumptions? For example: Why is Apple so innovative? Year after year, after year, after year, they’re more innovative than all their competition. And yet, they’re just a computer company. They’re just like everyone else. They have the same access to the same talent, the same agencies, the same consultants, the same media. Then why is it that they seem to have something different? Why is it that Martin Luther King led the Civil Rights Movement? He wasn’t the only man who suffered in a pre-civil rights America. And he certainly wasn’t the only great orator of the day. Why him? And why is it that the Wright brothers were able to figure out control-powered, manned flight when there were certainly other teams who were better qualified, better funded, and they didn’t achieve powered man flight, and the Wright brothers beat them to it. There’s something else at play here.

A single opening question is sufficient.  But, Mr. Sinek instead chose to bombard his audience with a string of “why” questions.  This approach, an extended “why-tease”, is extremely effective but most be done carefully.  To successfully string multiple questions together in an opening, they must all have the same answer.  Simon even mixed how and why questions together, a bit like playing with matches and dynamite; however, both types of questions were rooted in the same underlying reason.  I would just leave you confused if I opened a speech with “Why is it that the sky is blue?  And why is it that that a rolling stone gathers no moss? And why is it that elephants are afraid of mice?”

Opening #3: The Shocking Statement

Though shocking statements most frequently rely on statistics, they can also express strong opinions that challenge conventional wisdom.  The important thing is that your point must trigger a range of audience emotions.  If you share a “what”, then people will have a burning need to fill in the gaps on why, how, when, and where.  In his TED2010 talk, celebrity chef and child nutrition advocate Jamie Oliver used exactly this recipe in his opening.  Listen to how he started:

Sadly, in the next eighteen minutes when I do our chat, four Americans that are alive will be dead from the food that they eat.  My name is Jamie Oliver.  I am thirty four years old.  I am from Essex in England and for the last seven years I have worked fairly tirelessly to save lives in my own way.  I am not a doctor; I’m a chef. I don’t have expensive equipment, or medicine.  I use information and education. I profoundly believe that the power of food has a primal place in our homes that binds us to the best bits of life.

Chef Oliver captured his audience by sharing what is happening – people are dropping like flies from the food they eat.  And, they are not half way around the world in a developing country; they are in the same modern nation as his audience.  You should have little doubt that most of the audience is wondering if they will survive lunch!  Such is the power of a shocking statistic that is deeply and personally relevant to the audience.  Remember the magic four needs: physical health and safety; love and belonging; desire and self-interest; hope in a brighter future.  Jamie went primal, life and death, and had his audience waiting with bated breath to find out why this is happening and to learn how to stay alive.

Try It Out!

Your opening should have caused your audience to consider the benefits of your talk in an implicit way.  Rather than starting your speeches with a whimper such as “Hello ladies and gentlemen…” or “In the next 45 minutes, I am going to share with you…”, start your next talk with a bang.  You can do that by telling a personal story, asking a powerful question, or sharing a shocking statistic.  Just make sure that your opening completely supports the primary theme or objective of your speech.

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